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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 2

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 3

Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

Topic 4

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

Topic 5

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

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C-C4H51-2405 Exam Dumps, Latest Braindumps C-C4H51-2405 Ppt

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which options can you use to limit the population of a single field in the SAP Service Cloud UI? Note: There are 2 correct answers to this question.

A. Page layout
B. Delegation
C. Code list restriction
D. Validation rule

Answer: C,D

NEW QUESTION # 59
Which option can an administrator use to limit the end user's control of the user interface?

A. Disable Personalization
B. Maintain Page Layout
C. Code List Restriction
D. Workflow Action: Manual Field update

Answer: A

NEW QUESTION # 60
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

A. Service categories
B. Notifications
C. SLA
D. Case routing

Answer: D

NEW QUESTION # 61
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

A. Map the data fields to the data fields offered in the template.
B. Delete the header with the field names in the template.
C. Download the template.
D. Schedule an MDRO job.

Answer: A,C

NEW QUESTION # 62
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

A. The installed base must be set to active status.
B. An active service contract must be added to the installed base.
C. A customer needs to be assigned to the installed base.
D. At least one registered product must be assigned to the installed base.

Answer: A,D

NEW QUESTION # 63
......

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